In order to fully be able to help you with your machine, please install and run PiriFormSpeccy. PiriFormSpeccy is a commonly used diagnostic tool which will provide us with necessary information to properly troubleshoot/diagnose your machine. After running this please take a screen shot and post it here, along with telling us the symptoms of your computer problems. We will then provide you with recommendations to help resolve your needs.
If the download asks you to accept the optional program CCleaner, uncheck this box and hit Next, we do not recommend a download of CCleaner. This will not prevent you from successfully downloading PiriFormSpeccy.
Once you have finished and taken a screen shot it will look like this. If you see this, you know you have done it correctly.
How to take a screen shot: on your keyboard look for a key labeled “Print Screen”, “Prnt Scrn” or “Prt Sc”. You may have to push a second key, often labeled “Function” or “Fn” to enable this on certain laptop keyboards. Press this key. Open Microsoft Paint; to do this press the Windows key, select Programs, select Accessories, and then click on “Paint”. When Paint is open, press the key labeled “Control” or “Ctrl”, and then at the same time press the “v” key. This will paste the screenshot into Paint. Save this image to somewhere you can find it again. Go to www.imgur.com and upload this image. Copy the link in your browser’s address bar that you see after you do this and paste it in our comment section, or just write down the address you see into our comments. We will then be able to see the diagnostic results.
Things Electronics LLC
Owned and Operated in Rochester Minnesota