Frequently Asked Questions

I bought an antivirus software subscription, so doesn't that mean I'm safe from hacking and malware?

Sadly, no. There are a large number of exploits that a hacker can use to gain access to and take control of an unsecured computer, even one running a commercial antivirus software. Likewise, antivirus software will not stop many of the automated threats that are constantly probing home and business networks.

Why the large emphasis on optimizing cooling in the computers you build?

Overheating stresses computer components, causing them to have a shorter lifespan. It can cause malfunctions which lead to the computer crashing. It also causes the computer to provide suboptimal performance during peak hour usage.


What is a bottleneck?

We'll answer this with an analogy: imagine each part of a computer as one runner in a relay race. Even if 3 of a team's 4 runners are Olympic-level, 1 couch potato member can still lose the race for the team.

Similarly, a computer that is running a major application or other heavy workload will be limited in its speed and performance by the worst component inside. Indentifying this component allows us to make the weakest link in the chain stronger, so that it can match the other links and give a stronger total chain.

Bottlenecks depend both on the hardware inside the computer the demands of the software itself. For example, with our test rig we found that when maxing out performance from a high-end video rendering software our bottleneck was the GPU; whereas a commercial-grade architecture renderer bottlenecked at the RAM. Optimizing performace for these software would require a different solution for each of them.


How do you pick your parts?

We do an extensive initial research and review stage to get an initial selection of parts to test. Our initial selection is based on performance, future-proofing, price point value, rather than the big-box retailer method of building to meet a certain price point and choosing the cheapest components possible. We then test each new component by swapping it into our test rig and comparing the speed and performance data to our baseline. If the component meets our standards we add it to the list of parts used in our builds. We use validated parts from this list when designing a computer to meet a client's requirements.


Why the 3 day testing cycle?

Our battery of quality control tests includes individual physical testing of each component after assembly to ensure their function and integrity. We also perform a lengthy series of temperature gauging and multifacited series of stress testing to ensure the total build is running at optimal levels. Running through this battery of tests fully takes us 3 days, which lets us detect some types of flaws that are not immediately obvious, and also gives us sufficient time to replace any parts that were not to spec when received from the manufacturer. We are the only computer company who performs this level of quality control in each and every machine we produce. Nearly every other computer available for purchase is shipped immediately off the assembly line without any quality control tests run on it at all.